Frequently Asked Questions

Are appointments and medications covered by OHIP?

The appointments and prescriptions are not covered by OHIP, however, many private drug plans will cover your prescriptions. Health Spending accounts can cover costs of appointments.

Do I need a referral to book an appointment?

No referral is needed. You can book a consultation directly with our Nurse Practitioner through our website or by contacting the clinic.

What should I expect at my first visit?

Your first appointment includes a detailed consultation to review your health history, concerns, and goals. Depending on the service, we may also recommend lab work, a physical assessment, or a personalized treatment plan.

Who performs the treatments at Vitalis?

All medical treatments are performed by licensed nurses  with advanced training in hormone therapy, cosmetic injectables, and wellness medicine.

Are treatments at Vitalis covered by OHIP?

No, treatments at Vitalis are not covered by OHIP. However, some services and prescriptions may be eligible for coverage under private health plans. We’re happy to provide documentation for reimbursement if applicable.

Can I get a receipt for insurance reimbursement?

Yes. After all services you will be provided with an electronic, detailed receipt for your records, insurance reimbursement purposes or end of year taxes.

Is there a consultation fee?

All medical appointments require a consultation fee. Skincare consults are offered as a complimentary service.

How far in advance should I book?

We recommend booking 1–2 weeks in advance, especially for initial consultations or hormone-related services. Appointment availability may vary based on service type.

What is your cancellation policy?

We require at least 48 hours’ notice to cancel or reschedule an appointment. Missed appointments or late cancellations may be subject to a fee.

Is parking available at the clinic?

Yes, there is free on-site parking available for all Vitalis clients.

Do you offer virtual appointments?

Yes. Virtual consultations are available anywhere in Ontario for many services, including hormone therapy and follow-up visits. Some services, such as injectables, require in-person care.

Are your treatments safe?

Absolutely. All treatments are performed using Health Canada–approved products and techniques backed by clinical research. Your safety and well-being are always our top priorities.

Can I combine multiple treatments in one visit?

In many cases, yes. We can often combine services such as injectables and wellness therapies during a single appointment. We’ll discuss your options during your consultation.